Director of Client Success

Remote
Full Time
Business Development
Senior Manager/Supervisor

About Sittercity

Sittercity, a Bright Horizons company, is a technology platform working to reimagine the child care industry. Finding, hiring and managing high-quality, trustworthy and enriching child care has never been simple, for parents or caregivers. We want to change that. At Sittercity, you can imagine and create solutions that will revolutionize a multi-billion industry and bring relief to parents and care providers alike, all while having a lot of fun! Boost your career as we launch into our next phase of growth and help build a platform that changes the way child care works.

The Opportunity

Reporting to the SVP Business Development, the Director of Client Success will be responsible for leading Sittercity’s corporate revenue and B2B relationship efforts. This role drives strategic revenue through both identifying and executing new business opportunities, as well as building partnerships with our corporate parent and subsidiaries.

This individual will be responsible for identifying revenue generating opportunities within the partner and working to launch those businesses. We are seeking an individual who will lead excellent execution of strategy, prioritization, project management, deployment and final completion of new growth opportunities. In this role, you will utilize work across diverse functions, create relationships while pushing revenue across the finish line. This entrepreneurial candidate will work cross-functionally with internal and client  teams to drive our overall success. 

The ideal candidate for this role is an entrepreneurial people-person who thrives in a fast-paced culture. This individual is a strategic thinker who makes data-informed decisions and takes pride in their work. You are curious, creative, and oriented towards developing excellent solutions. You are a people person.

Responsibilities:

  • Identify, evaluate, prioritize, and manage new and existing growth opportunities that drive revenue for the company.
  • Provide thoughtful leadership and advise on internal partnering priorities, based on a deep understanding of business initiatives
  • Partner with the product, marketing and technology teams to design and implement growth initiatives
  • Build strong relationships with key partners across multiple levels of the organization
  • Understand both Sittercity and client business objectives and communicate across teams to ensure alignment towards shared goals
  • Monitor, track and assess success of various growth initiatives and communicate to stakeholders 
  • Recommend continuous improvements by recognizing failure and identifying learning opportunities
  • Build and maintain detailed integrated program timelines and ensure deliverables are achieved
  • Lead budgeting, forecasting, and long-range planning activities for assigned projects
  • Elevate Sittercity as a thought leader within the partner and in creation of new business
  • Understand all areas of business with a willingness to do whatever it takes to drive the business forward.

Required Qualifications:

  • 7-10 years of related experience with a proven track record of identifying and executing new businesses
  • Strategic thinker combined with a relentless focus on creative problem solving and excellence
  • Understand all areas of business with a willingness to do whatever it takes to drive the business forward
  • Proven ability to run complex processes, navigate organizations, and lead meetings / quarterly business reviews effectively and efficiently
  • Excellent communication, presentation, and relationship-building skills; able to engage with all levels of an organization
  • Proactive with strong organizational skills
  • Exceptional project & relationship management skills 
  • Ability to thrive in a fast-paced environment
  • Excellent analytical and quantitative skills
  • Bachelor’s Degree (Masters Degree, a plus)
  • Ability to travel up to 20%, if necessary
  • Highly organized, highly motivated, goal and detail-oriented 
  • Passionate and experienced in all aspects of launching new businesses

Employee Benefits

Recognized as a Chicago Innovation Award winner and one of the best places to work by Crain’s and Built In Chicago, we offer an inclusive, innovative, and fun environment that rewards passionate and curious individuals. You will receive the following benefits:

  • Support for flexible and remote working environments
  • Generous paid time off policy, including sick and holiday
  • Industry leading parental leave
  • Health, dental, vision, disability, life, and 401(k) matching
  • Sittercity membership, back up child/adult/elder care, and child care center discounts
  • Tuition assistance, college coach, and enhanced family support
  • Company events, social outings, and volunteer opportunities

Sittercity is committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, veteran status, marital or family status, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, or any other basis as prohibited by federal, state or local law. Sittercity participates in E-Verify and background checks all employees.

Sittercity is thrilled to be recognized on @Hired’s 2021 List of Top Employers Winning Tech Talent! It’s been a tumultuous year but our commitment to prioritizing equity, efficiency, and transparency in the hiring process allowed us to continue to attract and hire amazing talent.

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