Junior Customer Success Advocate

Location: Chicago, IL Department: Customer Success Type: Full Time

About Sittercity

Sittercity’s mission is to make child care finally work. We pioneered tech enabled child care in 2001, and we connect millions of parents with babysitters and nannies every year. With Sittercity and Chime, our on-demand service, we are building a platform that is radically simplifying the way we find, book and pay for trusted care. Headquartered in Chicago, we serve families and caregivers nationwide.

Job Description

Are you looking to join an energetic team and forward-thinking company? Are you task-oriented, and do you enjoy problem solving? Would you love working with families and helping to make their day better? If so, then the Junior Customer Success Advocate role might be the right fit for you!

Sittercity is looking for a few folks to join our growing Customer Success team. In this role, you'll utilize your organizational, problem-solving, and people skills to provide real-time support to our network of families and sitters. As a Junior Customer Success Advocate, your day-to-day will include connecting with customers through phone, email, and chat. 

This position offers remote flexibility, and has a set schedule of either Sunday through Thursday, 1:00 p.m. – 9:00 p.m. CT or Tuesday through Sunday, 1:00 p.m. – 9:00 p.m. CT.

What you'll do:

  • Be a key player in the development of the Customer Service function
  • Commit to making sure each and every customer has a fantastic experience
  • Provide input that will help us build out and streamline processes
  • Provide basic email and chat customer support, responding to inquiries ranging from account features to membership concerns, all in accordance with internal guidelines and policies
  • Meet or exceed customer satisfaction goals and Service Level Agreement metrics
  • Effectively work independently on all other duties and special projects assigned including photo, application and profile review, system support tickets, and rotating tasks & monthly challenges
  • Upsell members on Sittercity subscriptions and additional value added services

About You

  • BA/BS or equivalent work experience preferred.
  • Strong customer service, technical, computer, and written skills
  • Must be positive, goal oriented and able to work well independently as well as on a team
  • Has a customer centric point of view
  • Extremely detail-oriented and organized

Our Workplace

Sittercity is a recipient of the 2016 WorldatWork, Work-Life Seal of Distinction Award for demonstrated leadership in workplace strategies and practices to help employees achieve success in work-life effectiveness. 

Sittercity is an Equal Employment Opportunity Employer committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, veteran status, or any other basis as prohibited by federal, state or local law. 

Sittercity participates in E-Verify and background checks all employees. 

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