Senior Marketing Director

Location: Chicago, IL Department: Marketing Type: Full Time

About Sittercity

Sittercity’s mission is to make child care finally work. We pioneered the child care technology category in 2001, and we connect millions of parents with babysitters and nannies every year. With Sittercity and Chime, our on-demand service, we are building a platform that brings revolutionary simplicity to the way we find, book and pay for trusted care. Headquartered in Chicago, we serve families and caregivers nationwide. 

Job Description: Senior Marketing Director

The Senior Marketing Director will be responsible for shaping, managing and optimizing our marketing strategies across Sittercity and Chime, and will contribute to the development of a local marketing “blueprint” for the accelerated expansion of Chime.

The right candidate will combine multi-channel experience with strategic discipline that is rooted in both business analytics and brand insight. S/he will be experienced managing internal teams as well as external resources, with strong communication skills and an ability to understand our challenges, identify priorities and organize for efficient implementation. S/he will also be a “doer” who is capable of managing some channels directly, to complement our team resources. And ideally, s/he will have experience in marketing for both web and mobile apps.  

This role will report to the CMO and will be supported by managers responsible for day to day execution of key channels including performance marketing, CRM, PR & influencer marketing and content marketing.

The candidate hired will preferably be based in Chicago but candidates based in New York City will also be considered. 

As Senior Marketing Director, you will:

  • Help define, track and report on marketing KPIs that align with our business goals
  • Create and implement the cross-channel marketing strategy for both brands
  • Create and manage marketing budgets and resourcing plans
  • Coordinate our team’s efforts across key existing channels: SEM, display, social, PR & influencers, promotions & partnerships and affiliate marketing
  • Lead the development of and staffing for a broader content & grassroots strategy
  • Identity new tactical opportunities — especially for marketing the Chime app
  • Analyze and report on performance/attribution data in an integrated, clear manner
  • Help manage external relationships, including media platforms, consultants and creative agencies
  • Collaborate with and present to business leadership
  • Participate constructively in marketing team reviews and critiques
  • Provide input into brand, product, service experience and operations plans

We would also like to see the following qualities:

  • Business judgment: an ability to prioritize efforts in line with strategic goals, and to strike the right balance between analysis and action
  • Human instincts: an innate knack for shaping tactics and creative that connect to consumers’ rational needs and emotional motivation
  • Strong leadership: an ability to break complex tasks down into actionable steps, and to keep coordinated efforts on time and target
  • Clear communication: an ability to engage with our target — and our team — in a concise and convincing manner, both verbally and with presentation tools and visualizations
  • Analytical aptitude: experience and interest in conducting research, capturing data and analyzing results with an eye to refining priorities and tactics as we proceed
  • Category interest: strong affinity towards both childcare and technology, with an innate understanding of the motivations of parents
  • Experience in a high-growth service or technology business; experience with other app-based or on-demand businesses a plus
  • Experience working in a hands-on, action-oriented culture, with a proven ability to work well under pressure and adapt to change quickly
  • Proficiency with spreadsheets, data analysis and visualization software a plus
  • Strong written and verbal communication and language skills.

Experience required:

  • At least 8-10 years of experience in digital marketing for websites and/or mobile apps, ideally with offline experience as well
  • Experience with performance marketing channels
  • Experience with awareness, content, social and grassroots campaigns
  • Experience with database and analytic tools, such as SQL, R and Tableau
  • Familiarity with digital marketing platforms and tools — with any of the following a plus: Google Analytics, Adwords, Exact Target, Intercom, Impact Radius
  • Experience utilizing marketing technology tools to enable attribution and tracking across mobile and desktop marketing campaigns
  • Demonstrated success working with both established and new consumer brands
  • Experience working for brands focused on parents / moms a plus
  • Experience managing internal teams and external agencies
  • BA required, MBA a plus

Additionally, you will receive the following benefits:

  • Support for flexible and remote working environments
  • Food and healthy snacks throughout the day
  • Ping pong and on-site fitness center
  • Company events, social outings and volunteer opportunities
  • Open personal time off policy; Industry leading maternal and paternal leave
  • Subsidized use of Chime for personal Childcare services
  • Great benefits package, including; Health, dental, vision, disability, life, 401(k)

Our Workplace

Sittercity is committed to hiring a diverse workforce.  We consider all applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, veteran status, or any other basis as prohibited by federal, state or local law.

Sittercity participates in E-Verify and background checks all employees.

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